Recognizing these common signs of a scam could help you avoid one.
Four Signs That It’s a Scam
1. Scammers
PRETEND to be from an organization you know.
Scammers often pretend to be contacting you on behalf of the government.
They might use a real name, like the FTC,
Social Security Administration, IRS, or Medicare, or make up a name
that sounds official. Some pretend to be from a business you know, like
a utility
company, a tech
company, or even a charity asking
for donations.
They use technology to change the phone number that appears on your
caller ID. So the name and number you see might not be real.
2. Scammers
say there’s a PROBLEM or a PRIZE.
They might say you’re in trouble with the government.
Or you owe
money. Or someone
in your family had an emergency. Or that there’s a virus
on your computer.
Some scammers say there’s a problem
with one of your accounts and that you need to verify some
information.
Others will lie and say you won money in a lottery
or sweepstakes but have to pay a fee to get it.
3. Scammers
PRESSURE you to act immediately.
Scammers want you to act before you have time to think. If you’re on
the phone, they might tell you not to hang up so you can’t check out
their story.
They might threaten to arrest you, sue you, take away your driver’s or
business license, or deport you. They might say your computer is about
to be corrupted.
4. Scammers
tell you to PAY in a specific way.
They often insist that you can only pay by using
cryptocurrency, wiring
money through a company like MoneyGram or Western Union, using a payment
app, or putting money on a gift
card and then giving them the numbers on the back of the card.
Some will send you a check (that
will later turn out to be fake), then tell you to deposit it and send
them money.
How To Avoid a Scam
Block unwanted
calls and text messages. Take steps to block
unwanted calls and to filter
unwanted text messages.
Don’t give
your personal or financial information in response to a request that you
didn’t expect. Honest organizations won’t call, email, or text
to ask for your personal information, like your Social Security, bank
account, or credit card numbers.
If you get an email or text message from a company you do business with
and you think it’s real, it’s still best not to click on any links.
Instead, contact them using a website you know is trustworthy. Or look
up their phone number. Don’t call a number they gave you or the number
from your caller ID.
Resist the
pressure to act immediately. Honest businesses will give you
time to make a decision. Anyone who pressures you to pay or give them
your personal information is a scammer.
Know how
scammers tell you to pay. Never pay someone who insists that
you can only pay with cryptocurrency, a
wire transfer service like Western Union or MoneyGram, a payment
app, or a gift
card. And never deposit a check and
send money back to someone.
Stop and talk
to someone you trust. Before you do anything else, tell someone
— a friend, a family member, a neighbor — what happened. Talking about
it could help you realize it’s a scam.
Report Scams to the FTC
If you were scammed or think you saw a scam, tell
the FTC at
ReportFraud.ftc.gov.
How To Recognize and Avoid Phishing Scams
Scammers use email or text
messages to trick you into giving them your personal and financial
information.
But there are several ways to protect yourself.
How To Recognize Phishing
Scammers use email or text messages
to try to steal your passwords, account numbers, or Social Security
numbers. If they get that information, they could get access to your
email, bank, or other accounts. Or they could sell your information to
other scammers. Scammers launch thousands of phishing attacks like these
every day — and they’re often successful.
Scammers often update their tactics
to keep up with the latest news or trends, but here are some common
tactics used in phishing emails or text messages:
Phishing emails and text messages
often tell a story to trick you into clicking on a link or opening an
attachment. You might get an unexpected email or text message that looks
like it’s from a company you know or trust, like a bank or a credit card
or utility company. Or maybe it’s from an online payment website or app.
The message could be from a scammer, who might
say they’ve noticed some
suspicious activity or log-in attempts — they haven’t
claim there’s a problem with your
account or your payment information — there isn’t
say you need to confirm some
personal or financial information — you don’t
include an invoice you don’t
recognize — it’s fake
want you to click on a link to
make a payment — but the link has malware
say you’re eligible to register
for a government refund — it’s a scam
offer a coupon for free stuff —
it’s not real
The email has a generic greeting.
The email says your account is on
hold because of a billing problem.
The email invites you to click on
a link to update your payment details.
While real companies might
communicate with you by email, legitimate companies won’t email or text
with a link to update your payment information. Phishing emails can
often have real consequences for people who give scammers their
information, including identity theft. And they might harm the
reputation of the companies they’re spoofing.
How To Protect Yourself From Phishing Attacks
Your email
spam filters might keep many phishing emails out of your
inbox. But scammers are always trying to outsmart spam filters, so extra
layers of protection can help. Here are four ways to protect yourself
from phishing attacks.
Four Ways To Protect Yourself From Phishing
1. Protect
your computer by using security software. Set the software
to update automatically so it will
deal with any new security threats.
2. Protect
your cell phone by setting software to update automatically. These updates could
give you critical protection against security threats.
3. Protect
your accounts by using multi-factor authentication. Some
accounts offer extra security by requiring two or more credentials to
log in to your account. This is called multi-factor
authentication. The extra
credentials you need to log in to your account fall into three
categories:
something you know — like a passcode, a PIN, or the answer to a security question.
something you have — like a
one-time verification passcode you get by text, email, or from an
authenticator app; or a security key
something you are — like a scan
of your fingerprint, your retina, or your face
Multi-factor authentication makes
it harder for scammers to log in to your accounts if they do get your
username and password.
4. Protect
your data by backing it up. Back
up the data on your computer to
an external hard drive or in the cloud. Back
up the data on your phone, too.
What To Do if You Suspect a Phishing Attack
If you get an email or a text message
that asks you to click on a link or open an attachment, answer this
question:
Do I have an
account with the company or know the person who contacted me?
If the answer
is “No,” it could be a phishing scam. Go back and review the
advice in How
to recognize phishing and
look for signs of a phishing scam. If you see them, report
the message and then
delete it.
If the answer
is “Yes,” contact the company using a phone number or website
you know is real — not the
information in the email.Attachments
and links might install harmful malware.
What To Do if You Responded to a Phishing Email
If you think a scammer has your
information, like your Social Security, credit card, or bank account
number, go to IdentityTheft.gov.
There you’ll see the specific steps to take based on the information
that you lost.
If you think you clicked on a link or
opened an attachment that downloaded harmful software, update
your computer’s security software.
Then run a scan and remove anything it identifies as a problem.
How To Report Phishing
If you got a phishing email or text
message, report it. The information you give helps fight scammers.
If you got a phishing email,
forward it to the Anti-Phishing Working Group at reportphishing@apwg.org.
If you got a phishing text
message,
forward it to SPAM (7726).
When cybersecurity is inadequate, it can lead to stolen identity and
financial loss. Most scams and scammers have two main goals--to steal
your money and your identity. You should know what to look for, how they
work, and what to do, so you can protect yourself and your finances.
Maintaining cybersecurity is very important, even for consumers. It is
not simply something that concerns large corporations and other
businesses. Here are some steps you can take:
Do not
open email from people you don’t know. If you are unsure
whether an email you received is legitimate, try contacting the
sender directly via other means. Do not click on any links in an
email unless you are sure it is safe.
Be careful
with links and new website addresses. Malicious website
addresses may appear almost identical to legitimate sites. Scammers
often use a slight variation in spelling or logo to lure you.
Malicious links can also come from friends whose email has
unknowingly been compromised, so be careful.
Secure
your personal information. Before providing any personal
information, such as your date of birth, Social Security number,
account numbers, and passwords, be sure the website is secure.
Stay
informed on the latest cyber threats. Keep yourself up to
date on current scams. The Cybersecurity and Infrastructure Security
Agency (CISA) can provide you with Alerts.
Use Strong
Passwords. Strong passwords are critical to online
security.
Keep your
software up to date and maintain preventative software programs.
Keep all of your software applications up to date on your computers
and mobile devices. Install software that provides antivirus,
firewall, and email filter services.
Update the
operating systems on your electronic devices. Make sure
your operating systems (OSs) and applications are up to date on all
of your electronic devices. Older and unpatched versions of OSs and
software are the target of many hacks.
Here are some trending scams to look out for:
Money Mules
Scammers use people as “money mules” to receive or move money obtained
from victims of fraudulent activities. Scammers proactively recruit
people to be part of fraudulent activity without their knowing it. If a
stranger asks you to open a bank account, or asks for access to your
bank account or debit card, be extremely guarded. A scammer may ask you
to move money and direct you to deposit funds into your bank account, or
ask you to purchase virtual currency or gift cards for someone else’s
benefit. In these scenarios, you may be unknowingly hiding someone
else’s money for them. Be very cautious if a stranger asks you to
receive or forward packages containing money or goods, which may also be
part of a similar fraudulent scheme.
If you believe you have engaged in, or contributed to, money
mule activities, stop transferring money or merchandise, and
stop communicating with the person giving you direction.
Then, immediately report your concern to your bank. Your
banker can assist you with the appropriate steps toward
protecting your bank account and money. You should also
report the suspected activity to law enforcement.
Online Dating
Romance scammers, as they are often called, create fake
profiles and try to develop relationships with their
targeted victims through online dating apps or social
networking websites. Once the relationship develops and they
have earned your trust, the scammer makes up a story and
asks for your money. Be aware that scammers are lurking in
these areas, so you can keep yourself and your money safe.
Impostors
Impostor scams are when a scammer pretends to be someone you know or
trust to convince you to send them money. They may even claim they are
with the FDIC or another government agency. These scams are communicated
through emails, phone calls, letters, text messages, faxes, and social
media. The messages might ask you to “confirm” or “update” confidential
personal financial information, such as bank account numbers. In other
cases, the communication might be an offer to help victims of current or
previous frauds with an investigation or to recover losses. Some scams
request that you file official looking forms, such as insurance claims,
or pay taxes on prize winnings. They might claim that you have an unpaid
debt and threaten you with a lawsuit or arrest if you don’t pay. Other
recent examples include check endorsements, bankruptcy claimant
verification forms, stock confirmations, and investment purchases.
The FDIC or other government agencies do not send
unsolicited correspondence asking for money or sensitive
personal information, and we will never threaten you, or
demand that you pay by gift card, wiring money, or digital
currency.
Mortgage and
Foreclosure Scams
Watch out for scammers who falsely claim to be lenders, loan servicers,
financial counselors, or representatives of government
agencies who can help with your mortgage. These criminals
prey on vulnerable, desperate homeowners.
Foreclosure scams usually come from multiple advertisements
stating that a company wants to save you from foreclosure.
This scam allows fraudsters to take the equity out of your
home. They may even try to evict you from your home and sell
it.
Ransomware
One cyber threat often discussed in the news is ransomware. Typically,
this scam targets businesses, not individuals. Ransomware is a type of
malware created to lock or encrypt files on an electronic device like a
smart phone or computer. The sender of the ransomware then demands a
ransom in exchange for unlocking or decrypting the information on your
electronic device. The scammer typically threatens to publically
disclose or sell the compromised information, if the ransom is not paid.
If you believe your business is a victim of a ransomware attack, contact
law enforcement immediately. You can also contact a local field office
of the Federal
Bureau of Investigation (FBI) or U.S.
Secret Service (PDF) to
report a ransomware attack and ask for assistance.
Maintaining your cybersecurity will help prevent you from being a victim
of identity theft and potential financial loss. Staying current on the
latest types of scams can help you to identify the risks and learn how
avoid them, so you can protect yourself and your finances.
10 steps to avoid scams.
There are thousands of new scams every year, and sometimes, it’s challenging to
keep up with all of them!
However, if you can just remember these ten tips, more than likely, you will be
able to avoid most scams while protecting yourself and your family.
1. Never send money via gift card or wire transfer to
someone you have never met face-to-face. If they
ask you to use a wire transfer, a prepaid debit card, or
a gift card; those cannot be traced and are as good as cash.
Chances are, you won’t see your money again.
2. Avoid clicking on links or opening attachments in
unsolicited emails. Links, if clicked, will
download malware onto your computer, smartphone, tablet, or
whatever electronic device you’re using at the time allowing
cyber thieves to steal your identity. Be cautious even with
an email that looks familiar; it could be fake. Instead,
delete it if looks unfamiliar and block the sender.
3. Don’t believe everything you see. Scammers are
great at mimicking official seals, fonts, and other details.
Just because a website or email looks official does not mean
that it is. Caller ID is commonly faked.
4.
Double check your online purchase is secure before checking
out. Look for the “HTTPS” in the URL (the extra s
is for “secure”) and a small lock icon on the address bar.
Better yet, before shopping on the website, make certain you
are on the site you intended to visit.
5.
Use extreme caution when dealing with anyone you’ve met
online. Scammers use dating websites, Craigslist, social
media, and many other sites to reach potential targets. They
can quickly feel like a friend or even a romantic partner,
but that is part of the con for you to trust them.
6.
Never share personally identifiable information. with
someone who has contacted you unsolicited, whether it’s over
the phone, by email, on social media, or even at your front
door. This includes banking and credit card information,
your birthdate, and Social Security/Social Insurance numbers
7.
Resist the pressure to act immediately. Shady
actors typically try to make you think something is scarce
or a limited-time offer. They want to push victims to make a
decision right now before even thinking through it, asking
family members, friends, or financial advisors. Sometimes,
they’ll advise against contacting anyone and just trusting
them. While high-pressure sales tactics are also used by
some legitimate businesses, it typically isn’t a good idea
to make an important decision quickly.
8.
Use secure and traceable transactions. Do not pay
by wire transfer, prepaid money card, gift card, or another
non-traditional payment method (see number one above). Say
no to cash-only deals, high-pressure sales tactics, high
upfront payments, overpayments, and handshake deals without
a contract. Read all of the small print on the contract and
make sure to understand what the terms are.
9. Whenever possible, work with local businesses. Ask
that they have proper identification, licensing, and
insurance, especially contractors who will be coming into
your home or anyone dealing with your money or sensitive
information.
10. Be cautious about what you share on social media. Consider
only connecting with people you already know. Check the
privacy settings on all social media and online accounts.
Imposters often get information about their targets from
their online interactions and can make themselves sound like
a friend or a family member because they know so much about
you. Then, update and change passwords to passphrases on a
regular basis on all online accounts
How to Protect Yourself from Financial Scams
Are you up on all
the latest financial scams? You might be surprised at how sophisticated
and convincing scams have become and how many people fall prey to
scammers.
Scenario 1: The
phone rings at 7 p.m. The caller says he is from a collections agency,
and you need to pay your outstanding debt now or you will be arrested.
What should you do?
Scenario 2: You
receive a call saying your granddaughter was arrested for using her iPhone while driving. The caller pressures you to pay to keep her out of
jail, and then you hear her voice on the line telling you to wire money.
Should you do it?
Scenario 3: You
receive a text message from your credit union saying there has been a
suspicious Zelle transfer to someone you don’t know. It says to click
the link to secure your account. Should you click it?
Scams are common, costly and convincing
All three of these
scenarios are scams. New technologies and scamming methods make it more
difficult to recognize a financial scam, as recent statistics show.
Americans lost more
than $10 billion to financial scams last year, more money than ever
before. According to the Federal Trade Commission (FTC), one in four
people reported losing money to scams in 2023. The median loss was $500
per person.
Email was the most
common form of scam, followed by phone calls and then text messages.
Scammers target people of all ages, income levels, education levels,
gender and race.
While people often
think older adults are more susceptible to scams, that isn’t always the
case. Generation Z'ers born between 1995 and 2012 are falling for online
scams three times more often than Baby Boomers.
Younger adults who
grew up with technology use it and trust it more than tech-suspicious
Boomers. Gen Z'ers also have more of their finances online. This makes it
easy for con artists to access accounts and swindle money.
Older generations
have not dodged scamming, though. Despite Gen X’s and Boomers’ careful
use of technology, new AI technology is luring them into scams.
So, who is “scam
vulnerable”?
For most scams to work, victims must participate in their
own victimization, either directly (e.g., disclosing
personal information, sending money) or indirectly (failing
to report the scam). This means that in many cases,
potential victims have the power to prevent being
victimized.
Financial scammers weave an intricate, panic-inducing story,
build urgency and isolate victims from trusted friends and
family. If you engage, the scammers’ coercion is costly.
The latest financial scams
Stay up-to-date on
the latest financial scams to avoid falling victim to one.
Imposter scams
The most commonly
reported scams costing a reported $2.7 billion in 2023 are imposter
scams. These scams impersonate a person (family member in distress),
trusted institution (bank’s fraud department, business or tech support),
government agency or sweepstakes to defraud a victim.
Artificial
intelligence has made imposter scams more convincing through voice
cloning and deep fakes, like the second scenario in the introduction of
this article. Scammers can use deep
fakes to
create fake celebrity endorsements leading to false websites, fake
romances offering investment “tips” or sextortion schemes.
Investment scams
Investment scams
ring in as the most costly scam, with consumers losing more than $4.6
billion in 2023. This is up nearly a quarter more than in 2022.
Many investment scams are shared through social media
platforms. They look quick and easy, claim to have low risk
and offer high returns. Testimonials from paid actors say
they have benefited significantly, on
spotting investment scams.
As with other
financial scams, investment scammers urge you to “act now, so you don’t
miss out.” They may ask you to send investment money in advance and
continue contributing as your portfolio grows until the day it
disappears.
Debt collection scams
Like in the first
scenario presented in this article, debt collection calls can strike
fear in the heart of even the most stalwart financial person. Debt
collection scammers falsely claim that you owe money and need to pay it
immediately or they will tell others about your debt or arrest you.
While it can be
difficult to tell the difference between a legitimate debt collector and
a scammer, there are a few things that give them away.
According to the
Consumer Financial Protection Bureau (CFPB), legitimate debt collectors
must send a formal,
written notice within five days of the first collections call.
As part of the Fair
Debt Collection Practices Act (FDCPA),
real debt collectors cannot threaten to tell others about your debts.
Threatening arrest is illegal, so real collection agencies will never
make that threat. Nor will they threaten to have you fired or take your
driver’s license.
Student loan scams
As more and more
student loan forgiveness programs come out, scammers have taken notice.
The changes have made people open to listening to scammers or curious to
click email phishing links that go to fake websites. Both seek to steal
personal information like social security numbers or bank account
information.
Scammers may also
try to charge large application fees for student loan forgiveness
relief. There is no cost to apply for these programs. Check the Department
of Education website
for the most current information.
Zelle scams
Scams
involving peer-to-peer payment, like Zelle and Venmo, often steal money
by impersonation. They may ask for advance payment or fees or phishing
for your bank credentials. Peer-to-peer payment apps are an easy way to
transfer money, but they do not offer the same protection as credit
cards.
These financial
scams are very convincing, They tell you to press numbers, and then
large sums withdraw from your account.
The third scenario
at the beginning of the article is an example of a Zelle phishing scam.
The scammer texted a link to install malware or a virus on the user’s
phone, enabling them to gain the user’s Zelle credentials, bank account
information and other personal information.
Romance scams
Scams from presumed
romantic interests accounted for $1.3 billion in losses in 2022.
Scammers pretend to be interested in pursuing a romantic relationship,
working to build your trust. Then they ask you to purchase something for
them or send money, which they pocket or fraudulently have removed from
your account. They may also begin offering investment tips on fake
cryptocurrency accounts or recommending fake charities.
Phishing emails and text messages
These scams seek to
install malware to obtain your personal information or trick you into
transferring your money to “protect” it.
Fake online
shopping websites –
Fake websites offer low prices to trick you into sharing your credit
card information. If it sounds too good to be true, always
double-check.
Sweepstakes,
giveaways or prize scams –
These financial scams may ask for your bank account information or
for you to pay a deposit to get the prize.
Employment scams –
Fake employers may conduct multiple interviews, collect your
personal information, and then ask you to purchase equipment or
training materials. Others may ask you to receive and forward money
or packages. These are often illegal operations and open you to
legal liability.
Warning signs of a scam
Identifying a
financial scam can be as simple as finding a few clues. If you receive a
phone call or email that seems odd, be suspicious. Even if you know the
person, their email address or phone number could have been spoofed.
Verify the following to help identify scams:
Are they who they
say they are? Verify
the person or organization is who they say they are by hanging up
the phone. Call a mutual friend or colleague to verify details. Call
or email the organization directly via the information on their
website.
Why are they
calling? Is
it a problem, like suspicious activity on your account or unpaid
taxes? A prize? These should raise immediate red flags. Stop the
conversation and contact the organization or a trusted contact
before proceeding.
What is their tone
and timeframe? If
they are using high-pressure sales tactics, pushing an urgent
timeframe or threatening you, it is probably a scam.
What do they want
you to do? If
they want you to give out personal information, send a wire transfer
or provide verification codes, it’s probably a scam.
Is their message
causing you to feel big emotions like fear, anxiety, worry, panic or
excitement? This
should raise a red flag. If the caller or contact says you cannot
get off the line without losing the opportunity or without causing
harm, then it is likely a scam.
Are they trying to
get you to move your money to protect it? It
is a scam.
Are they trying to
keep you on the line and listening to their story by transferring
you to people in other departments or agencies? This
is a red flag. Hang up and contact the organization directly. It is
most likely a scam.
Did they tell you
not to tell anyone else or keep it a secret? It
is a scam.
If you ask who
they are, do they share their identity? Just
because they share their identity does not mean they are to be
trusted. They could be impersonating someone else. Verify their
identity and the situation when you get off the phone or out of the
chat to ensure it is not a scam.
Do they threaten
to reveal your debt to others or have you arrested for your debt? It
is a scam.
How to avoid financial scams
Avoiding a
financial scam requires diligence to protect yourself and your loved
ones. Below are some tips to help.
Keep an eye on
your credit score. If
your credit score changes for no reason you can think of, it could
be due to a hard pull instigated by someone trying to open an
account in your name. Monitoring your credit score enables you to
pick up fraudulent activity before it gets out of hand. Check
your credit score for free.
If you get a call
from someone you do not know, don’t answer it, If you answer a
call from an unknown number, be aware of the language
the phone caller uses. Do they call you the wrong name?
Are they using badge numbers and case numbers? Hang up
the phone and call someone who can verify the call, like
a family member, your financial institution or
accountant.
Do not share your
personal information,
especially with anyone who emails or calls you asking for it.
Never click links
in texts, emails or pop-up ads. If
you are concerned, go to the organization’s website and contact them
through their contact page. If you have a virus on your computer,
real technical support help will not appear in a pop-up ad.
Monitor your bank
account, online accounts and credit score regularly. Watch
your credit card bills carefully.
Set up a family
password or challenge question that you can ask to thwart AI scams.
Lock down your
social media accounts to
“Only Friends” and be careful who you accept as a friend. Scammers
only need 15 seconds of your voice or photos from social media
accounts to create deep fakes and attempt to extort you and/or your
loved ones.
Use strong, 12+
digit passwords with letters, numbers and symbols and set up
multi-factor authentication (MFA).
Do not share your
passwords, and never give out your PIN or verification codes to
someone who calls to ask for it.
Research websites
to ensure they are credible and
have good reviews before inputting personal or credit card
information.
Watch out for
unusual texts about
suspicious activity on your account from Zelle, Venmo or other
peer-to-peer payment apps.
Never refund or
forward an overpayment.
Keep your computer
updated and use antivirus software.
How to report a financial scam
Have you fallen for
a financial scam? There may be a way to get your money back and prevent
the scammers from hurting others.
The first step in
reporting a financial scam is to try to get your money back. Contact
your bank or the company you used to send the payment to try to stop or
reverse the transaction.
Second, secure your
accounts. Reset your passwords to new, strong passwords.
Furthermore,
protect your credit by adding fraud alerts to your credit reports. This
lets companies know you have been the victim of fraud and/or identity
theft.
Finally, consider
other ways to protect yourself, such as signing up for identity
protection services like
Aura, IdentityForce, Identity Guard or LifeLock.
Contact the Federal Trade Commission The Federal Trade Commission, the nation’s consumer protection agency,
collects complaints about companies, business practices, identity theft,
and episodes of violence in the media.